What Information We Hold and Why
When you open a woy99 account, we collect the details you submit during registration — name, email address, phone number, and the payment method you link to your wallet. If you deposit using Touch 'n Go eWallet, Boost, or GrabPay, we record the transaction reference, amount
-
1
in RM, and timestamp. We do not store your full e-wallet PIN or banking credentials. We also collect device identifiers and session data when you access the platform from a phone or browser — this helps us keep your account session consistent across mobile and desktop.
-
2
Log data, such as IP address and pages visited, is retained for security and fraud-prevention purposes. Payment data tied to DuitNow or FPX transfers is handled in line with the payment provider's own data terms. We use your contact details to send account-related notices — not
-
3
marketing messages unless you have opted in. All data processing is subject to applicable Malaysian law, and access to our platform is available only where local law permits. You can request a copy of the data we hold on you at any time by contacting our
-
4
support team.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.